Information you provide
When you request a callback, the site stores your name, phone number, optional email address, property ZIP code, selected service, property type and the description you provide. A request reference, creation time and request status are also stored.
How the information is used
The information is used to review your service enquiry, contact you about it and coordinate the next step. Contact permission on the form relates to that enquiry. It is not a subscription to marketing messages.
Storage and access
Requests are stored in the website’s hosted database. Request details are also sent through FormSubmit to CMP’s service email address so we can respond. FormSubmit retains submissions for up to 30 days. Hosting and email providers process data to operate these services. The website does not provide a public directory of customer enquiries.
Keep your message relevant
Please do not include payment card details, passwords or other sensitive personal information. A description of the service issue and how to reach you is enough to start.
Questions or corrections
For questions about a submitted enquiry or to request correction or deletion, call 408-238-5000 and provide your request reference if available.
Emergency requests
The online form saves a callback request. It does not confirm an appointment or emergency dispatch. For urgent help, call CMP directly.